Meet Our Staff
Robert J Los started the agency in 1975 out of his home. The business grew quickly, giving Robert the opportunity to move the business to its current location in Hamburg, NY. Over the next few years, Robert's wife, brother, and daughter came on board, truly making this a family business. Since 1975, the business has grown into a full-service independent insurance agency with a multitude of top-rated companies.
The agency started out as mostly personal lines, writing auto and home insurance. As the agency grew over the years and acquired more companies, commercial lines became a large part of the business—many of these companies we still represent today.
As technology has advanced, our office has quickly learned to adapt and make changes to help ensure that our customer's experience is well-organized and efficient.
With three generations of family, we will continue to bring new ideas, knowledge, and new markets to the business while keeping our core values at hand. We believe that with the experience of the original owners and the great work ethic of the current staff, we will continue to grow and be successful. You can be assured that we will welcome YOU into OUR family with the quality of service that you can expect and deserve!
Candace Smolinski – CISR
Very accommodating, very welcoming, and very friendly.
Matt | Painting Contractor
I have been a customer since 1996 and have referred my friends and family to the Robert J Los Agency! They provide excellent customer service!
Mary Jo | Auto & Home Customer
Not only has the Robert J Los Agency saved me money, they are great people to work with. Always friendly. I would recommend them to anybody.
Bruce | BW’s Barbecue
I have been a customer of the Robert J. Los Agency for over four years. They are always friendly, efficient and easy to get a hold of. They are professional, do their best to get the lowest rates possible and strive to put their customers first. I am very pleased with the service I receive and love that they are a locally owned and operated company.
Leah | Butterfly Kisses Childcare
I am very happy with the customer service that I receive at the Robert J Los Agency! The staff is very friendly and always willing to help when I have a question or other concern with my insurance. I have been a customer of a "big agency" before and have no plans on going back. You just can't beat the personal attention!
Corinne | Home Customer
I am very satisfied with the service I receive. Whenever I come in to the office they are always friendly and courteous.
Harold | Auto & Home Customer
East Concord, NY
Tom in the office is the bomb!
Rozalyn | Auto & Renters Customer
The best personal service around! They make you feel like you're one of the family.
Patrick | Auto Customer
Since switching to Robert J Los Agency in 2009, our company has saved substantially on insurance premiums and has received top notch customer service. I have recommended and will continue to recommend Robert J Los Agency for Insurance needs to anyone that asks.